Privacy Policy

1. Introduction

Phoenix Elite Gates ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website phoenixelitegates.com or use our services.

By using our Website or services, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, phone number, email address, property address, zip code
• Service Request Details: Gate type, issue description, preferred service dates
• Payment Information: Billing address, payment method details (processed securely through third-party processors)
• Communication Records: Phone call records, text messages, emails, and chat transcripts

Automatically Collected Information

When you visit our Website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked, referral sources
• Location Data: General geographic location based on IP address
• Cookies: See our Cookies section below for details

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Schedule appointments, provide quotes, complete installations and repairs
• Communication: Respond to inquiries, send service updates, provide customer support
• Business Operations: Process payments, maintain service records, improve our services
• Marketing: Send promotional offers, service reminders, seasonal maintenance tips (with your consent)
• Analytics: Understand website usage, improve user experience, optimize our services
• Legal Compliance: Meet regulatory requirements, enforce our terms, protect our rights

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Payment processors, scheduling software, email service providers, analytics tools
• Business Partners: Manufacturers for warranty claims, suppliers for parts ordering
• Legal Requirements: Law enforcement, government agencies, or courts when required by law
• Business Transfers: In the event of a merger, acquisition, or sale of assets

All third parties are contractually obligated to protect your information and use it only for the specified purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics (GA4) to understand website usage
• Marketing Cookies: Track advertising effectiveness and user preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Third-Party Services

Our Website integrates with third-party services:

• Google Analytics: Website analytics and user behavior tracking
• Formspree: Contact form submissions and email delivery
• Google Maps: Location services and directions

These services have their own privacy policies. We recommend reviewing them.

7. Data Security

We implement appropriate technical and organizational measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure storage of customer records
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal obligations (tax records, warranties)
• Resolve disputes and enforce agreements
• Maintain service history for warranty purposes

Typically, customer records are retained for 7 years for business and legal purposes.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at (480) 269-1233 or info@phoenixelitegates.com.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information (we do not sell information)
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

12. Text Message Communications

By providing your phone number, you consent to receive text messages from Phoenix Elite Gates regarding:

• Appointment confirmations and reminders
• Service updates and technician arrival times
• Quote follow-ups and project updates

Message and data rates may apply. Reply STOP to opt-out at any time.

13. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our Website or via email.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: